salon POLICIES

We’re committed to providing an exceptional experience for every client. To keep things running smoothly, please review our policies below. If you have any questions, don’t hesitate to reach out!


We’re committed to providing an exceptional experience for every client. To keep things running smoothly, please review our policies below. If you have any questions, don’t hesitate to reach out!


appointments + scheduling your visit

how to book

securing your appointment


Changes & Cancellations




Running Late? let us know!





If We're Running Late






  • All appointments can be booked online or through our front desk.
  • Look out for confirmation and reminder texts to keep you on track! You can even reply to these texts if you need to reach us.

A valid credit card is required to secure your spot. Don’t worry—it won’t be charged unless our cancellation policy applies.

Need to cancel or reschedule? Please provide at least [X hours/days] notice to avoid a cancellation fee of [$X].
Late cancellations or no-shows may result in charges up to the full cost of the service.

Life happens! If you’re running behind, call us ASAP. Arrivals more than [X minutes] late may require rescheduling, and a fee could apply.

We strive to stay on schedule, but sometimes things take longer than expected. If we’re running behind, we’ll notify you as soon as possible and do our best to accommodate you.

appointments + scheduling your visit

how to book

securing your appointment


  • All appointments can be booked online or through our front desk.
  • Look out for confirmation and reminder texts to keep you on track! You can even reply to these texts if you need to reach us.

A valid credit card is required to secure your spot. Don’t worry—it won’t be charged unless our cancellation policy applies.

Changes & Cancellations




Need to cancel or reschedule? Please provide at least 24 hours notice to avoid a cancellation fee of 50% of booked services. Late cancellations or no-shows may result in charges up to the full cost of the service.

Running Late? let us know!





Life happens! If you’re running behind, call us ASAP. Arrivals more than 15 minutes late may require rescheduling, and a fee could apply.

If We're Running Late






We strive to stay on schedule, but sometimes things take longer than expected. If we’re running behind, we’ll notify you as soon as possible and do our best to accommodate you.

Your Experience in the Chair

Our Promise to You


what to wear

come clean for color



Your satisfaction is our top priority. If you’re not completely happy with your service, let us know within [X days], and we’ll offer a complimentary redo to make things right.

We’ll do everything we can to protect your clothing during services, but we recommend avoiding anything too special—just in case.

Contrary to popular belief, clean hair is best for color! A quick shampoo before your appointment ensures the best results.

bring inspiration if you have it!


Got a vision? Bring reference photos! They help us tailor the perfect look just for you.

YOUR EXPERIENCE IN THE CHAIR

Our Promise to You

WHAT TO WEAR

Your satisfaction is our top priority. If you’re not completely happy with your service, let us know within [X days], and we’ll offer a complimentary redo to make things right.

We’ll do everything we can to protect your clothing during services, but we recommend avoiding anything too special—just in case.

come clean for color




Contrary to popular belief, clean hair is best for color! A quick shampoo before your appointment ensures the best results.

BRING INSPIRATION IF YOU HAVE IT!




Got a vision? Bring reference photos! They help us tailor the perfect look just for you.

making the most of your visit

Consultations to Help You Decide


keeping your look fresh

Not sure what you’re looking for? Book a free 15-minute consultation before committing to a service. Plus, every appointment starts with a brief chat to align on your goals and the process ahead.

We’ll share personalized tips and product recommendations so you can maintain your style between visits. Don’t hesitate to ask questions!

MAKING THE MOST OF YOUR VISIT

Consultations to Help You Decide

keeping your look fresh

Not sure what you’re looking for? Book a free 15-minute consultation before committing to a service. Plus, every appointment starts with a brief chat to align on your goals and the process ahead.

We’ll share personalized tips and product recommendations so you can maintain your style between visits. Don’t hesitate to ask questions!

products and returns

love it or exchange it

If you’re not happy with a product, we’ve got you covered:
  • Unopened products can be returned within [X days] with a receipt for a full refund.
  • Opened or used products may qualify for a store credit or exchange.

PRODUCTS AND RETURNS

LOVE IT OR EXCHANGE IT

If you’re not happy with a product, we’ve got you covered:

  • Unopened products can be returned within [X days] with a receipt for a full refund.
  • Opened or used products may qualify for a store credit or exchange.

our salon space

a relaxing environment

parking tips

To ensure a calm and enjoyable atmosphere, we kindly ask that additional guests, including children and pets, stay at home unless previously approved.

Downtown parking can be tricky, but we’ve got tips to help you out in our FAQ page

OUR SALON SPACE

a relaxing environment

To ensure a calm and enjoyable atmosphere, we kindly ask that additional guests, including children and pets, stay at home unless previously approved.

parking tips

Downtown parking can be tricky, but we’ve got tips to help you out in our FAQ page

looking for more details?

the fine print

For all the details, check out our Terms and Conditions and Privacy Policy.

LOOKING FOR MORE DETAILS? 

a relaxing environment

For all the details, check out our Terms and Conditions and Privacy Policy.