FAQ

Frequently Asked Questions

ARRAY SALON | DOWNTOWN SALT LAKE CITY, UT

We get it—downtown parking can be a challenge. Here are a few tips to make it easier:

  • Plan to arrive a little early to allow time for parking.
  • Look for street parking or nearby parking garages.
  • If you have any trouble finding a spot, give us a quick call, and we’ll help!

Yes, please! There’s a common myth that dirty hair colors better, but the truth is clean hair allows for better color application and results. Just a quick rinse with gentle shampoo (no heavy styling products) before your appointment works perfectly.

We do our best to protect your clothing, but accidents happen. We recommend avoiding anything that’s too special—like your favorite white top—just to be safe.


Absolutely! Reference photos are super helpful for understanding your vision. We’ll use them as inspiration and customize the look to suit you perfectly. If you don't have references, that is perfectly ok as well. We provide consults at the beginning of every appointment to determine a game plan for your hair goals.

Yes! We offer a free 15-minute consultation that you can book separately to talk through your goals, questions, and ideas before committing to a full service. This is perfect if you’re unsure what you want or need a little extra time to plan.


Every appointment starts with a 2–5 minute consultation where we go over your hair goals, the steps involved, and any costs. This ensures you’re confident and excited about the process!

We’ll give you all the tips and product recommendations you need to keep your hair looking salon-fresh between visits. Don’t hesitate to ask us for guidance!


We have a cancellation policy to help us manage our schedules and respect our team’s time. You’ll sign a quick document before your appointment that explains our policies in detail. You can also review them anytime here. If you have questions, just ask!


Yes! We send text message confirmations to make sure you’re in the loop and don’t miss your appointment. You can also reply to those messages if you need to reschedule or communicate with us directly.